Legal & Privacy

Master Terms of Service

1. Acceptance and Scope of Agency Services

By engaging Dilsegrow ("the Developer") for custom application development, white-label software deployment, or web services, the Client explicitly agrees to these Master Terms of Service. Dilsegrow operates as a specialized software agency providing architectural, development, and deployment services.

2. Intellectual Property and Licensing

To protect the proprietary infrastructure of Dilsegrow, Intellectual Property is strictly divided:

• Background IP: Dilsegrow retains full, exclusive ownership of all underlying codebases, boilerplate templates, proprietary UI components, and software architecture used to build the final product.
• Foreground IP & License: Upon full payment, the Client is granted a non-exclusive, non-transferable, perpetual license to use the final deployed application solely for their internal business or educational operations.
• Restriction: The Client is legally prohibited from reverse-engineering, copying, reselling, or redistributing the source code or database schemas to third parties or competitors.

3. Infrastructure and Deployment Handover

Dilsegrow operates on a white-label deployment model. Custom applications (including Education and Business apps) are deployed onto third-party cloud infrastructure (e.g., Supabase, MongoDB Atlas, Netlify) owned, registered, and financed directly by the Client.

Once deployed, Dilsegrow assumes no liability for server downtime, third-party hosting failures, database corruption, or security breaches occurring on the Client's infrastructure.

4. DPDP Act (2023) & Strict Data Fiduciary Liability

This clause explicitly dictates the legal responsibilities of the Parties regarding user data under the Digital Personal Data Protection (DPDP) Act, 2023:

• Fiduciary Status: The Client explicitly acknowledges that they are the sole Data Fiduciary. The Client determines the purpose and means of collecting personal data through the deployed application.
• Vendor Status: Dilsegrow acts strictly as a Technology Vendor and/or Data Processor acting solely upon the Client's architectural instructions.
• Education Apps & Minors (Section 9): If the Client utilizes our applications for educational institutions to process data of users under 18 years of age, the Client assumes 100% liability for obtaining lawful, verifiable parental consent as mandated by Section 9 of the DPDP Act. Dilsegrow engineers the requested infrastructure but holds absolutely no liability for the Client's failure to execute legal consent protocols.

5. Limitation of Liability and "As-Is" Warranty

All code, applications, and web services are provided on an "AS IS" and "AS AVAILABLE" basis without warranties of merchantability or fitness for a particular purpose.

Exclusion of Consequential Damages: To the maximum extent permitted by Indian law, Dilsegrow shall not be liable for any indirect, incidental, punitive, or consequential damages, including loss of profits, data loss, or business interruption.

Aggregate Liability Cap: Under no circumstances shall Dilsegrow’s total legal and financial liability arising out of this agreement exceed the total fees actually paid by the Client to Dilsegrow during the three (3) months immediately preceding the event giving rise to the claim.

6. Governing Law and Jurisdiction

These terms are governed by the laws of India. Any disputes arising from these terms or agency services shall be subject to the exclusive jurisdiction of the competent courts in Amritsar, Punjab.

Privacy Policy

1. Information Collection & Data Minimization

In accordance with the principle of data minimization under the DPDP Act, Dilsegrow collects only the essential personal data required to conduct agency business. This includes direct contact information (Name, Email, WhatsApp) and technical specifications provided by you for project scoping.

2. How We Use Your Data

Your data is strictly utilized for B2B communication, project development, and legal compliance. We unequivocally state that Dilsegrow does not sell, rent, or trade your personal data to third-party advertisers or data brokers.

3. User Rights under the DPDP Act

As a Data Principal interacting with the Dilsegrow agency website, you possess the right to request access to, correction of, or the complete erasure of your personal data held by us. Requests can be initiated via the Grievance Officer contact provided below.

4. Grievance Redressal (IT Rules, 2021)

In mandatory compliance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the DPDP Act, 2023, Dilsegrow has appointed a Grievance Officer to address data, privacy, and content concerns.